Frequently Asked Questions
If your question or concern is not addressed here or you'd like to learn more, please contact us, we'd be happy to answer all your questions.
Installation & Scheduling
How much notice do you need to hang lights on my house this season?
Feel free to contact us at any time; scheduling starts in September as we begin to fill the installation calendar. Advance notice of 2 weeks is preferred however we are able to schedule and complete an install within 24 to 48 hours.
Do I need to be home for you to do the install?
It is not necessary for you to be home during the time of install, provided there is access to powered outdoor outlets. Our lighting crew will test the lights after putting them up to be certain all connections are securely fit.
Can you tell me when you are coming?
We will email you with a 2 to 3 day range when our crews will be out at your house and will also ask all returning clients to please have their lights outside and accessible for our installers. The 2 to 3 day time window allows us flexibility to account for inclement weather and scheduling conflicts.
What is your service policy and do the lights come with a warranty?
All lights and decorations purchased come with a 3 year warranty as long as BHL is performing the installation and removal. The lights are tested at the time of install and quality of workmanship guaranteed.
Are you licensed and insured?
Yes we are. Red Shield Insurance Company has insured BHL for a number of things, including $2,000,000 General Aggregate, $1,000,000 Personal & Advertising injury. Ken Yocum of Red Shield is our insurance agent, so if you have any questions about this, you can contact him at 206-230-0111.
Who do I contact if my lights are not working properly?
Please call or email our office at (425) 829-4533 or firstname.lastname@example.org to let us know about the issue you’re having and we will have someone out within 48 hours to repair the lights.
Can you add to my initial lighting request if I want more later (both on-site and days after work has been completed)?
Yes. If the install team has the required materials to perform the additional requests is preferred to take care of those requests on the day of the installation. If there is additional lighting you want done after the install team has left, there may be an additional trip charge for the crew to return.
How does the removal of my lights work?
Our goal is to have all customer's lights removed by January 21. An email will be sent notifying you of the approximate day we will be out to perform your removal. For first year customers we provide Rubbermaid bins at no charge in which we neatly organize your lights for you to store during the offseason.
Products & Billing
Am I renting or purchasing the lights?
All residential clients purchase the lights the first year and are custom fit to your house according to the design you choose. (Light rentals are available for commercial projects, however for residential clients this is cost prohibitive after only 2 seasons.)
What if I have my own lights?
It is fundamental for us to be able to guarantee our workmanship and the quality of product is a big part of that. As such we are unable to work with customer supplied product.
How long do the lights typically last?
C7 or C9 light cord will typically last for 5 to 8 years when installed for seasonal (90 days) use. You’ll need to pay for replacement bulbs after your initial 3 year warrenty is up. LED mini lights should last on average 4 to 5 years, and again when using our service they will be replaced at no charge during the 3 year warranty. If your mini lights are out of warranty our crews will spend a few minutes trying to fix them before replacing them with new ones which you will be charged for.
Do you offer discounts?
We offer a discount to those who schedule their lights to be installed in the second half of October. This early install discount is good for 10% off of the cost of install labor.
When and where do I send payment?
Upon receiving your invoice via email please mail a check to Brothers Holiday Lighting at 1420 Northwest Gilman Blvd Ste 2210, Issaquah, WA 98027
What if I have a question with my billing?
In the event that you have a question concerning your invoice, please contact our office as soon as you can at 425-829-4533.