Frequently Asked Questions
Frequently Asked Questions
Do I need to be home for installation or take down?
In most cases, you do not need to be home for the installation, maintenance, or take down of your lights or decorations.
After the holidays, do you remove the lights?
Absolutely! We will begin scheduling the removal of your lights, equipment, and decorations for your home or business shortly after the first of the year. You can count on our professionals to treat your property with care and leave your place in tip-top condition. And, of course, if you would like to leave your lights up longer, please let us know, as we want you to enjoy them as long as you’d like!
Do I have to turn on my lights every night?
No, all Brothers Holiday Lights installed for customers are automated with timers and are preset at a Dusk to Dawn setting. This can be changed to other hours of your liking.
What if something happens to my lights?
We are a full-service company. Your lights and decorations are guaranteed day-to-day. If you have any problems, just give us a call or send us an email, and we will send a crew to your home to replace any dead bulbs/strands or make any adjustments at no extra cost to you.
What type of decorations do you offer?
We provide commercial-grade, high quality products that you will not find in retail stores. For most of our services, we use size C7 or C9 LED and LED mini lights. We also sell and install premium wreaths in varying sizes and pre-lit garlands. We can special order lit snowflakes and other festive home and yard decorations. Please talk to your design specialist during the quoting process.
We are the only lighting company in the region that sells and installs multiple manufactures for Permanent Year-Round Lighting (see that page for more details).
See the Landscape Lighting page for specifics on our line of yard and landscape lighting.
Will you install my own lights and/or decorations that I purchased online or at the hardware store?
No, unfortunately, we will not install any products that were not purchased through our company for quality and warranty purposes.
Do you warranty your lights?
Yes, we warranty and will replace any lights/products for three years. Seasonal light customers typically use their lights for 6 to 7 years before replacing them.
Will you clean my gutters when you come out to hang my holiday lights?
Are you a licensed and insured company?
Yes, you can rest assured that our worker’s compensation & liability insurance protects you and your home from any liability. We are a licensed, bonded, and insured professional company that has been in the holiday lighting business for almost 20 years.
Providing The Best Lights & Customer Service In The King County Area!
