FAQ

Are you bonded and insured?

How much notice do you need?

Can you tell me when you are coming?

What is your service policy?

To whom do I write the check?

What if I have a question/problem with my billing?

Will you take down the lights at the end of the season?

When do you take down the lights?

Do you keep the lights or do I?

Do you take Credit Cards?

Do I need to be at home to get a bid?

Do I need to be home for you to do the install?

Besides payment, what else do you need from me?

Do you offer discounts?

What is your radius of business?

Can you add to my initial lighting request if I want more later (both on-site and days after work has been completed)?

Who do I call with problems?

What color lights do you provide?

What kind of lights do you provide?

Do we buy or rent the lights from you?

Will I need to buy all new lights after 3 years?

What is the difference between Front Fascia and Ridges Roof Lighting?

What if I have my own lights?

Are you bonded and insured?
Back to Top

Yes we are. Red Shield Insurance Company has insured BHL for a number of things, including $2,000,000 General Aggregate, $1,000,000 Personal & Advertising injury. Ken Yocum of Red Shield is our insurance agent, so if you have any questions about this, you can contact him at 206-230-0111.

How much notice do you need?
Back to Top

That usually depends on the time of the season you are calling. Installation of lights start the middle of October and run till Dec. 15. The residential installations for Oct. can usually be done within a few days. Once we get into Nov. we have a set schedule of when we are in different parts of our coverage area(see our calendar for these dates) and we only have so many spots available for this month so it is best to book an appointment by no later than the 1st of Nov. For our Dec. schedule it starts to fill up by Nov 20th but we can usually continue to book clients through the beginning of Dec. The best thing to do is call ahead and get on our schedule early. We do free bids year around so it is never to early to call. BHL plans to handle 600 clients in 2008 which is twice as many clients as 07’.

Can you tell me when you are coming?
Back to Top

To some extent we can. BHL predetermines when it will have crews in different parts of its coverage area for the month of Nov. Please check our calendar to see when will be in your area. We always give a courtesy phone call or email to our clients a couple days prior to our arrival to remind them that we will be out to do the house. As for Oct. and Dec. the couple of weeks we work during these months we usually can give clients at the time of booking the appointment a 2 day window that they can expect to see one of our crews. Weather does play a big role in our season and how quickly and safely we can get through our jobs. If the weather is extremely bad and we get off schedule we will always contact clients to let me know what the new arrival dates are

What is your service policy?
Back to Top

All decorations will be installed in working order. Quality of workmanship is guaranteed for a period of one season for both new and existing customers. One free bulb(s) (icicle lights excluded) OR timer replacement will be provided for all New Décor. Other bulb/light set replacements or service work, including ANY (first-time included) replacements or service work for customers who provided their own décor, will be subject to a service call (min. charge $20). Materials required as a result of these additional service calls will be billed in addition. Upon completion of décor installation, customer, if present, will give signature approval of visual appearance. Visual appearance includes, but is not limited to, cord-hiding/placement, timer/bulb functionality, materials used, work done meeting customer's expectations, and work-site cleanup. Except for the one free bulb(s) (icicle lights excluded) OR timer replacement for New Décor specified above, any service requests related to problems of this nature made to BHL following this signature approval will be subject to the service call charge. If customer is not present to sign, customer has 48 hours to report any problems of this nature to BHL without incurring the service call charge. Unless caused by vandalism, neglect, or extreme weather conditions, and unless icicle lights are the décor in question, BHL will provide free service calls for the following: lights falling off roof and/or entire strings of lights gone out because of a blown light string fuse (if timer is determined to be the problem, service policy for replacing timer applies; if non-functioning electrical outlet is determined to be the problem, customer is responsible for that repair and will be subject to the service call charge if BHL is requested to arrive on-site to diagnose this problem). BHL cannot warranty service work created by customer adding decorations to those installed by BHL. Repairs needed due to vandalism, neglect, or extraordinary weather conditions are not warranted and will be billed accordingly.

To whom do I write the check?
Back to Top

Pay to the Order of : BHL ; Send to 4003 17th Ave SW Seattle WA 98106.
When do I send the money? [ back to top ]
Immediately following the receipt of your invoice.

What if I have a question/problem with my billing?
Back to Top

In the event that you have a question concerning any billing, contact our office within 7 days, or we will assume that all billing is correct.

Will you take down the lights at the end of the season?
Back to Top

Yes. We will remove and box them up in a Rubbermaid bin for you to store till the following year.

When do you take down the lights?
Back to Top

Our goal is to have all customer's lights removed by January 21. In order to work as quickly as possible, we perform the takedowns in the most efficient geographical order for us, so we will likely arrive, takedown your decor, and depart with little or no notice.

Do you keep the lights or do I?
Back to Top

All of our clients store their lights. We try and make it easy by putting them in a Rubbermaid bin.

Do you take Credit Cards?
Back to Top

We do except Credit Cards but have an additional 3.5% processing fee that is added on.

Do I need to be at home to get a bid?
Back to Top

No, our sales people work 7 days a week 9:30 – 5:30 so often times you will not be home when our sales rep comes to your home. We will try and reach you on a cell phone or at an office line while we are at the home so we can talk specifics but if we can’t reach you don’t worry. All of our bids break down the costs of what we can do for your house. We will give you a bid with many possible options and the prices next to them. The bids are left at the front door in a BHL envelope for you to look at when you get home. And, if you have any questions feel free to call.

Do I need to be home for you to do the install?
Back to Top

No, although it is preferred. We understand that our clients are busy people and will probably not be home while our crews our doing the install. If you are not going to be home we simply ask that you ensure that all of your lights & decorations are left outside for our crews to access, if they are not available you may lose your install date. We also require that all outside outlets be operating and turned on if you are not home. If power is not left on and lights do not all work we may add on a service charge to come back out and get them all functioning. If you are not home when we complete the install we do require you to check the lights to make sure that they all work to your satisfaction. If we don’t receive a phone call within 48hrs we assume that everything has met your expectations.

Besides payment, what else do you need from me?
Back to Top

We will need a signed Policies Document from you as well as the approval of quality of work (described above) upon work completion. Any referrals you can provide would be beneficial as well.

Do you offer discounts?
Back to Top

We do offer a 10% discount to clients that allow us to install their lights before Nov 1st.

What is your radius of business?
Back to Top

We cover from Seattle to Snoqulamie Ridge; Bothell to Maple Valley, and all areas in between. If you have a home or office that is not in our coverage area it does not mean we won’t take care of you. Give us a call and depending on the size and the install date we might be able to get it done.

Can you add to my initial lighting request if I want more later (both on-site and days after work has been completed)?
Back to Top

Yes. If the install team has the required materials to perform the additional request(s), it would be preferred to take care of those requests on-site the day of the installation. If you have additional lighting you want done after the install team has left, however, we most likely will require a $100 minimum order.

Who do I call with problems?
Back to Top

Feel free to call 425-829-4533. Your call will most likely be answered by a person, and if you happen to be sent to voice mail, your call will be returned as promptly as possible. You can also send an email to brothershl@yahoo.com.

What color lights do you provide?
Back to Top

For house lights we stock white; red & white; red, white & green; multi color and green & red; we also carry white LED lights. The mini lights we stock are white, red, blue, green, and multi-colored. If you want a color scheme that we don’t stock no problem! We will make any color combination you want for your house and if you want something customer ordered we will do that as well. This may carry some additional charges but we will do whatever our customers want.

What kind of lights do you provide?
Back to Top

Click here for pictures of the various kinds of lights we provide. The standard size for roof and ground lighting is C-7. These are fairly large bulbs (a little over an inch in length, and about 3/4 inches in diameter - about the size of a large pecan). For trees and other greenery, we provide mini-lights (about 3/4 inches in length, and a little less than 1/4 inch in diameter). For a slight price increase for roof and ground lighting, we can also provide C-9 lights. These bulbs are larger than C-7 lights (about 2 inches in length and about an inch in diameter). Also available for a slight price increase for roof lighting are icicle lights (mini-lights that connect in short strands that hang from the roof line). Please note that all service calls for icicle lights, without exception, are subject to a minimum $20 service call fee.

Do we buy or rent the lights from you?
Back to Top

All of our clients purchase lights through our company. These all carry a limited 3 yr warranty that protects our clients from having to worry about buying new lights year in and year out. The warranty covers lights that are defective due to manufacture error. It also protects against lights that are damaged during removal. All damage incurred from extreme weather, vandalism, neglect and natural wear and tear is not covered. Remember our policy: One free bulb(s) (icicle lights excluded) OR timer replacement will be provided for all New Décor. Other bulb/light set replacements or service work, including ANY (first-time included) replacements or service work for customers who provided their own décor, will be subject to a service call (min. charge $20).

Will I need to buy all new lights after 3 years?
Back to Top

Not always, C7 or C9 light cords will typically last for 10 – 15yrs before needing replacement. You’ll need to pay for replacement bulbs but that is it. If you have mini lights, our crews will spend no more than a couple of minutes trying to fix them before replacing them with new ones which you will be charged for. We recommend that icicle lights all be replaced after 3 years. Unfortunately because icicle lights hang down from the gutters over the years the individual strands will be smacked into the side of your house making them prone to constant failure after 3 yrs.

What is the difference between Front Fascia and Ridges Roof Lighting?
Back to Top

Click here for a pictorial example of the difference between Front Fascia and Ridges Roof Lighting. Front Fascia lighting is lighting that goes along the front edges of the house. Usually, that is anywhere where shingles end. Ridges lighting, on the other hand, is lighting that is installed on the top crests of the house. Imagine you were walking on top of the roof - any place where you change from walking uphill to walking downhill would be considered a ridge. If you choose to include ridges lighting for your house, some or all of the sides of your house will also have lights installed on them.

What if I have my own lights?
Back to Top

We might work with them. As a company we shy away from using lights that clients currently own. This is for a number of reasons; 1) we don’t know what kind of quality the lights will be 2) we don’t know if all of the lights will work properly 3) our crews will not be trained in wiring techniques for your particular lights. Because our season is so short we try to streamline all of our procedures to allow us to handle as many clients as possible. However with that said if you bought all new lights from a company last year but had an awful experience with them we will take a look at the product when we come out for a bid and let you know if we can use the product. Often if it is a commercial grade product we will be able to use it but will have additional charges if our crews need to repair lights or replace broken light sets.